Cancellation policy

Coffee & Tea Policy

Because our coffee is roasted to order and considered a perishable product, we cannot accept returns, exchanges, or refunds on coffee or tea. This ensures that every bag our customers receive meets our strict quality and freshness standards.

  • In-Store Returns: Please note that online orders cannot be returned or exchanged at our physical cafe locations.

  • Our Guarantee: If we made a mistake or you are unhappy with your beans, please email us within 7 days of delivery. We are passionate about your brewing experience and will do our absolute best to find a solution that leaves you smiling.

Equipment, Mugs & Apparel

(Excludes Espresso Machines)

We accept returns on brewing gear, lifestyle goods, and apparel that are in new, unopened, and re-sellable condition.

  • Timeline: You must contact us within 7 days of receiving your order to initiate a return or exchange.

  • Shipping Costs: Unless the return is due to an error on our part, the customer is responsible for all shipping fees associated with the return and the delivery of any exchanged items.

  • Insurance: We highly recommend purchasing shipping insurance for your return, as Vice City Bean is not responsible for items lost or damaged in transit back to us.

  • Refunds: Once we receive and verify the condition of your item, we will process your refund. Please allow 2–3 business days for the credit to appear in your account.