Head of Coffee

Role Description

This is a full-time on-site role as the Head of Coffee at Vice City Bean in Miami, FL. The Head of Coffee will be responsible for overseeing the coffee operations, managing the coffee hospitality teams, ensuring quality standards are met, and creating a welcoming and engaging coffee experience for customers across all Vice City Bean locations and activations. This is a key leadership role in our company. It is our goal to brew, roast, and deliver the highest quality coffees to our customers. 

Compensation Range: based on experience - $50,000.00 – $55,000.00, including tips and bonuses. Full-time hourly position, weekend availability as required. Candidates must be legally authorized to work in the United States.  Position is based in Miami, Florida.

Qualifications

  • Experience in coffee operations and hospitality management
  • Advanced knowledge of coffee brewing techniques and equipment
  • Strong leadership and team management skills
  • Passion for delivering exceptional customer service
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment, self-starter
  • Certifications in coffee is a plus
  • Minimum of 3 years of experience in a similar role

Key Responsibilities

  • Promote and represent Vice City Bean values
  • Quality control at all cafes: ensure our coffee tastes great, our teams are knowledgeable and our equipment is fully operation.
  • Cupping & evaluation: coffee from our roasting partners and our own roasting/coffee programs
  • Coffee selection: keeping our pour over menus interesting, dialed-in and updated
  • Training: Ensure our teams have ongoing education and evaluation. Develop customer outreach training opportunities and materials.
  • Bring the fun: keep our barista teams and customers engaged - organize events, make coffee fun and interesting
  • Improve, develop and implement SOPs
  • Barista: Ensure all our locations and events are staffed, filling in shifts as needed.
  • Research & Development: Keep abreast of new developments in coffee, industry trends and opportunities

Key Skills

  • Coffee dial-in and latte art
  • Cupping and evaluation
  • Understanding and use of refractometer, TDS, water quality standards
  • Great communications: written and verbal
  • Motivator and mentor
  • Stay curious: you seek new knowledge, skills, and experiences, and embrace continuous learning
  • Self-starter, able to execute quickly and complete projects